Our services

Core duties

• Secure aircraft during ground handling
• Secure custody and escort of baggage and parcels on departure and arrival
• Supervise enhanced protection of ramp transport
• Physically inspect unaccompanied baggage security status
• Secure preparation and storage premises and the warehouse
• Secure in-flight catering at the aircraft stand
• Supervise manual screening of oversized parcels
• Screen staff and enforce mandatory badges, uniforms and vests
• Secure passengers at check-in
• Secure palletisation and depalletisation

Awareness and prevention

• Raise staff awareness of security and safety standards
• Combat intoxication (breathalyser testing)
• Discourage unauthorised portering of passenger baggage for payment
• Monitor and report any attempt to disrupt company operations

Import Section

• Receive cargo documents (AWB and manifests) from the freight agent
• Distribute cargo documents to relevant departments (import counter, OBR, forwarders…)
• Depalletise and tally parcels on the manifest (tally clerk, airline, OBR)
• Store parcels in designated warehouse areas
• First and second verification of manifest tally
• Enter inbound manifest into the system
• Invoice services after customs formalities
• Deliver parcels to customers
• Morning and evening parcel inventories on business days

Export Section

• Welcome customers and unload trucks
• Explain pre-acceptance procedures before Burundi Airlines accepts parcels
• Accept packaging after formalities (specific packaging, strapping…)
• Weigh parcels and record dimensions
• Invoice services and issue AWB and cargo manifest
• Label, strap, palletise or place on bulk carts
• Warehouse parcels and tally on exit
• Handover to Ground Handling for aircraft loading
• Retain documents for all shipments

Note : Exported parcels must be inspected by authorised authorities (AACB, OBR).

Aisle supervisor responsibilities

• Receive parcels
• Register parcels on warehouse sheets
• Physically verify each parcel is in its assigned location
• Record shortages, excess, damage and arrival condition

Warehouse manager control

• Second verification and physical walk-through of aisles
• Sign warehouse registration sheets
• Verify AWB number, manifest, quantity and arrival condition

Passenger and baggage check-in

• Verify passport and ticket compliance (validity, blacklist, class, routing)
• Inspect baggage condition and carry-on per airline standards
• Weigh accompanied baggage and notify airline of excess
• Mark coupon and boarding pass (number, initials, weight, tags)
• Return ticket, boarding pass and baggage tag stubs to passenger
• Prepare passenger manifest

Boarding and documentation

• Boarding announcements every 15 minutes
• Priority for special passengers (ill, disabled) and families
• Assistance for unaccompanied minors
• Verify boarding pass stubs match manifest before departure
• Prepare load plan, loadsheet and trimsheet

Arrival, unloading and loading

• Position chocks, stairs, GPU, ASU, belts and elevating platforms
• Welcome passengers and direct to arrival or transit lounge
• Unload per flight plan; forward freight to cargo warehouse
• Full cabin cleaning (cockpit, lounges, toilets, disinfection)
• Load freight, mail and baggage per load plan
• Flight close-out: airline messages, missing baggage, movements

Departure, baggage and fueling

• Remove ground equipment (stairs, GPU, ASU, chocks) and assist engine start
• Baggage Section: claims, missing, damaged or excess baggage
• Call centre to inform passengers on baggage tracing status
• Fueling Section: HRS station, fuel tracking, into-plane billing, safety standards